How exactly do you count characters?
We count every Unicode character you send, including spaces, line breaks and any HTML or XML markup. The response header X-Characters-Billed reports the same number for every request.
Is there a free tier?
Every verified account receives 100,000 characters of credit, with no payment method required. They never expire while the account is open.
How long is prepaid credit valid?
Twelve months from the day it was topped up. We e-mail you thirty days before any part of your balance expires.
What happens when I use more than my plan includes?
Usage above the included volume is recorded per started 100,000 characters at your plan overage rate and charged at the end of the period. You can set a spending cap; once it is reached the API answers 402 instead of translating.
Can I change my billing currency?
You choose it with your first payment. Afterwards it is fixed, because invoices, credit and price lists all live in that currency. Write to support and we will move the account for you.
How do I cancel?
In the dashboard, with one click, effective at the end of the current period. Your data stays available for ninety days after that.